Información de contacto
Last Updated: September 2, 2026
1. How to Reach Us
| Channel | Details |
|---|---|
| Phone | (407) 636-8723 |
| support@soniinteriors.com | |
| Soni Interiors LLC, 1028 E Altamonte Dr, Ste #1010, Altamonte Springs, FL 32701 | |
| Online | Request A Quote form at soniinteriors.com |
| In person | Any of our three showrooms — walk-ins welcome |
Hours: Monday–Friday 9:00am–5:00pm ET · Saturday 10:00am–2:00pm ET · Sunday closed
Showrooms:
- Altamonte — 1028 E Altamonte Dr, Altamonte Springs, FL 32701
- Florida Mall — 1675 Sunlife Path, Orlando, FL 32809
- Sanford — 201 Hickman Dr, Sanford, FL 32771
2. Which Channel to Use
| If you need to… | Use |
|---|---|
| Report delivery damage, shortage, or wrong product | Phone first, then email with photos |
| Start a return or get return authorization | Phone or email |
| Check order or delivery status | Email or phone |
| Request a quote or discuss a project | Quote form, phone, or visit a showroom |
| Schedule or reschedule a delivery | Phone |
| Change or cancel an order | Phone — this is time-sensitive |
| Request a price match | In person or by phone, with documentation |
| Exercise a privacy right | Email with "Privacy Request" in the subject |
| Opt out of the sale or sharing of your information | Email with "Do Not Sell or Share" in the subject, or use the footer link |
| Stop marketing texts | Reply STOP to any message |
| Stop marketing emails | Use the unsubscribe link in any marketing email |
| Send a formal legal notice | Mail, per Section 6 |
3. Response Times
We respond to phone messages, emails, quote requests, and filed claims within 72 hours. Many are answered the same day.
Messages received on a Sunday or a holiday are counted from the next business day.
Certain requests have their own timeframes set by law or by our other policies:
- Privacy rights requests: within 45 days, as stated in our Privacy Policy
- Opt-out of the sale or sharing of personal information: within 15 business days
- Notice of Dispute: we have 60 days to resolve the matter before either party may begin arbitration
Our response time is not your deadline. These are two separate clocks:
| Clock | |
|---|---|
| Your deadline to file a claim | 48 hours from delivery — see Section 4 |
| Our deadline to respond once you have filed | 72 hours |
Your timestamped message is what preserves your claim. Once you have contacted us within 48 hours, the claim is protected — our reply may come afterward, and that does not affect it. Never delay filing because you are waiting to hear back from us.
4. Time-Sensitive Matters — Do Not Wait
Several of our policies carry hard deadlines. Missing one usually means we cannot help, no matter how legitimate the underlying issue.
| Matter | Deadline | Where it comes from |
|---|---|---|
| Damage, shortage, or wrong product on a delivery | Note it on the delivery receipt before signing, then contact us within 48 hours | Shipping Policy §7 |
| Refusing a badly damaged shipment | Note the reason and call us the same day | Shipping Policy §7 |
| Responding to the freight carrier's scheduling call | Promptly — carriers charge storage on shipments they cannot schedule | Shipping Policy §3.4 |
| Changing or cancelling an in-stock order | Before it is picked, loaded, or shipped | Terms §11 |
| Returns and exchanges | Within 30 days of purchase | Return Policy §1 |
| Return authorization for online orders | Before shipping anything back to us | Return Policy §5 |
| Collecting paid pickup material | 14 days free storage, then $100 per week | Shipping Policy §10 |
| Opting out of arbitration | 30 days from your first purchase or acceptance of the Terms | Terms §25.9 |
| Notice of Dispute before arbitration | Required first step; we have 60 days to resolve | Terms §25.2 |
| Concern about a charge | Contact us before filing a chargeback | Terms §12 |
Weekend note. The 48-hour damage window is calendar time, not business hours, and it runs whether or not we are open. A Friday afternoon delivery gives you until Sunday afternoon, when our showrooms are closed.
If something is wrong and we are closed, email us immediately with photos. A timestamped email files your claim the moment you send it and preserves it in full, even though our reply will come during business hours. Do not wait until Monday to make first contact — waiting past the 48-hour mark forfeits the claim regardless of the reason.
5. What to Include When You Contact Us
Including these details in your first message saves a round trip.
| Request type | Include |
|---|---|
| Order or delivery issue | Order or invoice number, delivery date, what's wrong, photos of the material and packaging, and the delivery receipt if you have it |
| Damage claim | All of the above, plus the carrier name and PRO number from your tracking, and photos of the pallet as delivered |
| Return or exchange | Order or invoice number, item and quantity, reason, and confirmation the material is unopened and in original packaging |
| Quote request | Room dimensions or square footage, product interest, timeline, and delivery vs. pickup |
| Price match | The competitor's current advertised price with documentation showing the item, price, and date |
| Privacy request | Which right you are exercising, the email address or phone number on your account, and an order number if you have one |
| Notice of Dispute | Your name, the address and phone on the order, order or invoice number, what happened, and the resolution you want |
We may ask you to verify your identity before we act on a request involving your personal information or account.
6. Formal and Legal Notices
Some notices must be sent in a specific way to be effective. Do not send these by text message or social media.
Notice of Dispute (required before arbitration or litigation) Soni Interiors LLC — Attn: Legal / Notice of Dispute 1028 E Altamonte Dr, Ste #1010, Altamonte Springs, FL 32701 Or email support@soniinteriors.com with "Notice of Dispute" in the subject line
Arbitration Opt-Out (within 30 days) Soni Interiors LLC — Attn: Arbitration Opt-Out Same address, or email with "Arbitration Opt-Out" in the subject line
Privacy rights requests and authorized agent requests Email support@soniinteriors.com with "Privacy Request" in the subject line, or call (407) 636-8723
7. Marketing Preferences
You control what we send you:
- Text messages: reply STOP to opt out, HELP for assistance. You may also call or email us.
- Email: unsubscribe link at the bottom of any marketing email, or contact us.
- Phone calls: tell any member of our team, or contact us.
- Targeted advertising: see our Do Not Sell or Share My Personal Information page.
Opting out of marketing does not stop transactional messages about an order you have placed — confirmations, shipping notices, delivery scheduling, and backorder notices. Those continue until your order is complete.
We do not place marketing calls or send marketing texts before 8:00am or after 8:00pm in your local time.
8. Channels We Do Not Monitor for Urgent Matters
We maintain a presence on Facebook, Instagram, Pinterest, TikTok, and OfferUp, and we welcome messages there about products, availability, and general questions.
Messages sent through social media or marketplace platforms do not constitute notice to Soni Interiors and do not satisfy any deadline in this policy or in any of our other policies. This includes direct messages, comments, replies, story replies, listing inquiries, and posts that tag or mention us.
These inboxes are not monitored continuously. Do not use them for:
- Damage, shortage, or wrong-product claims
- Delivery problems or scheduling
- Order changes or cancellations
- Return or exchange requests
- Privacy rights requests or opt-outs
- Notices of Dispute, arbitration opt-outs, or any legal notice
For anything with a deadline, use phone or email. If you contact us on a social or marketplace channel about a time-sensitive matter, we will direct you to phone or email — but the clock does not stop while that happens, and a message left on those platforms will not preserve a claim.
9. Call Recording
We may record or monitor phone calls for quality assurance, training, and order accuracy, where we notify you and where permitted by law. Florida law generally requires the consent of all parties to a recorded conversation; you will be notified before any recording begins, and you may ask that a call not be recorded.
10. Communication Standards
We treat our customers with respect and ask the same of our team. We may end a call or decline to continue a conversation that becomes abusive, threatening, or harassing toward our staff, and may direct further contact to email or in writing.
11. Accessibility and Language
If you need assistance placing an order, reading a policy, or communicating with us in another format, contact us at support@soniinteriors.com or (407) 636-8723 and we will accommodate you directly.